Kendall L. Stewart, M.D.

When you decide what to measure, publish your results for everyone to see. If your published results don’t make people uncomfortable, you are measuring the wrong things or you have not set your goals high enough. People will be fine with public performance data showing them to be perfect just as they are, but poor comparative performance data stings. Until you make your performance public, you will remain focused not on results but on continuing to do only what you feel like doing. People are strongly inclined to avoid discomfort.

1. When possible, publish some individual data. Such data give individuals a sense of control.

2. Always publish team performance data. This illustrates the most basic truth of organizational life. It is simply not possible to achieve and sustain exceptional results without teamwork.

3. Publish your results on the Internet. There are few better ways for organizations to invite their stakeholders to hold them accountable. This openness helps to create a culture of transparency, ownership and competitive motivation.

How do you publish your organizational results?