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Organizational Events: How do leaders uncover opportunities for improvement (OFIs)?

Jun 27, 2010
Organizational Events

People are not perfect.  Processes are not perfect.  Mix the two together and sooner or later there will be a mistake or breakdown.  One way to ensure future breakdowns and mistakes is to identify what can be done differently. 

 How is this done?

  1. List process flaws.  Compare the policies and processes that were not followed to the processes that should have been followed. The result: a gap analysis!
  2. Ask participants.  Hindsight is 20/20. When interviewing the participants, ask them what opportunities for improvement they see. 
  3. Study evidence-based practices.  Learn more about evidence-based practices here.

 How do you uncover OFIs?

2 Comments
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2 Comments

  1. Kendall L. Stewart  •  Jun 28, 2010 @6:08 pm

    The search for opportunities always begins with results that have failed to meet expectations.
    I have found a that small group of results zealots is the best team for identifying process flaws, suggesting improvements and making recommended changes happen.

  2. stonej  •  Jul 7, 2010 @1:14 pm

    Employee rounding has served to uncover several processes that need addressed. I don’t think the majority of these would have been brought up if it had not been for rounding. They are the “small processes” and sometimes staff don’t mention them or continue to work around them.

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