Holding leaders and staff accountable is crucial to improving processes and determining if the process is bad or if the tasks are just not being performed.  Regular meetings allow the leaders to review key measures, refine action plans, and discuss what is and isn’t working.  

How is this accomplished?

1.  Document the results.    Select the indicators that matter, identify short and long-term goals and use a balanced scorecard to track perfomance monthly.  Click here to read Organizational Results:  Set Demanding Goals.

2.  Communicate the problem, the plan and the progress.  Keep your key stakeholders informed.  Tell them what the problem is, how you plan to fix it, and when they can expect to begin seeing improved results.

3.  Design, document and deploy new processes.  Click here to read Organizational Results: Demand Process Improvement and click here to read Organizational Results:  Adopt Evidence-Based Processes.

4.  Improve the problem solving process.  Take a few days to enjoy success, then reflect on what went well and what could have gone better and implement the improvements with the next problem that needs solved.

 How do you check the effectiveness of process change?